Either it is your first time in a hotel or more than that, a good hotel should have the staff that welcomes their guests every time with the pretentious smile on their faces. They should always greet their guests in a way that it looks they care for them and they are always welcome here, regardless of any class difference, they should do this as a part of their generosity, not as a part of their job.
Nothing is more than honesty, either you are running a business or a hotel, in both cases, your honesty towards your clients or guests matters a lot. It is the moral duty of the hotel staff to provide honest and correct information regarding the charges of room and the services provided by the hotel. They should give true information to the tourist about the sites of the city which they can visit in the minimum budget instead of promoting the sites for which they are getting a commission to promote them.
A good hotel should always be ready to provide and give extra support to their guests no matter what. They should always be available for their guests in case of any emergency or mishap, and always look after their guests and provide the rooms that are properly ready instead of adjusting them in any unprepared and disorganized room. It is better to arrange the room in any nearby hotel and if not possible then tell them honestly that no room is available instead of squeezing your guest into a dirty room.
Either it is a shop, a restaurant, or a hotel, the most important thing is the location. The location of your hotel should be extremely good and a bit different from other cheap hotels. It is good to get or build a hotel near a natural location like a waterfall, etc. that serve beautiful location to the guests from the balconies of their luxuries suites and amazing services by your well-trained staff. The hotels located in such places are mostly far away from the city and a bit expensive. But they provide extra services to their guests when they are paying a huge amount to achieve all these benefits like transport services to shop and travel easily from hotel to other interesting locations.
The cleanliness and hygiene are very important, not only in your room but in your washroom and the place where you are dining. A good hotel always takes care of such petty things as these are the small, little things that help in making your name in the industry and win the trust of your guests. Not only the rooms etc. but the staff responsible for the cleaning and other things should also be neat and clean to exhibit the importance of hygiene and cleanliness in the hotel.
Hotels can never be good and famous, until and unless they put the hospitality of the guests first instead of running it as a business to earn dollars from them. They should always be generous and kind towards their guests and take care of their little things. If you have a hotel and want to be a great one then it is good to stop charging extra money for the little services like Wi-Fi or extra soap, etc.
The staff and the services of the hotel should be good enough to provide comfort and care to the guests so they feel like they are at home. Their breakfast should be ready and serve uniquely and differently to make them feel special.
Make sure the service of your hotel should be extra fast and staff should always be ready to assist the guests even at midnight. The staff of the hotel should assure that everything is at their place and the guests are having a pleasant and wonderful time here.
The rooms of the hotel should be spacious enough to accommodate the guests and their luggage properly, it should not only be spacious but comfortable with all the necessities and luxuries like a tiny fridge having chocolates and champagne, etc. A large T.V with a king-size bed for comfortable sleep at night.
A hotel can never become the top and a famous hotel unless it has some recreation areas for the entertainment of its guests like a big size swimming pool where people can enjoy and have some fun. In the same way, a gym in the hotel is a must, especially for the people who are extremely health-conscious and cannot afford to miss their gym.